Shipment Policy
Effective Date: January 6, 2025
Introduction
At Malvamavel, we aim to provide our customers with fast, reliable, and affordable shipping options. Our Shipment Policy outlines the terms and conditions regarding the shipping and delivery of products purchased through our website https://malvamavel.com/. By placing an order, you agree to the following terms.
Shipping Methods
We offer a variety of shipping methods to meet the needs of our customers:
- Standard Shipping: Delivered within 5-7 business days depending on the destination.
- Expedited Shipping: Delivered within 2-3 business days for a higher fee.
- International Shipping: Available to most countries, with delivery times ranging from 7-14 business days, depending on the destination.
The available shipping methods will be shown during checkout, and you can choose the one that best fits your needs.
Shipping Fees
Shipping fees are calculated based on the shipping method, the weight of the items, and the destination. You will be able to see the total shipping cost at checkout before you complete your purchase. Occasionally, we may offer promotions with discounted or free shipping for specific items or orders over a certain amount.
Order Processing Time
Orders are processed within 1-2 business days after payment confirmation. Please note that processing time may be longer during peak seasons (e.g., holidays, sales events) or due to unforeseen circumstances. We will notify you of any delays, and we strive to keep you informed of your order status.
Shipping Addresses
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delayed or lost shipments due to incorrect or incomplete address information. If you notice an error in your shipping address, please contact us as soon as possible to correct the information before your order ships.
Order Tracking
Once your order has been shipped, we will send you a tracking number via email so you can track your order in real-time. You can use the tracking number on the carrier’s website (e.g., UPS, FedEx, USPS) to monitor the status of your delivery.
International Shipping
For international shipments, please note that customs duties, taxes, and import fees may apply depending on your country’s regulations. These additional charges are the responsibility of the customer. Delivery times for international shipments may vary, and we are not responsible for delays caused by customs or the shipping carrier.
Lost or Damaged Items
If your order is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to investigate the issue. If the package is confirmed as lost or damaged, we will either issue a refund or send a replacement item. Be sure to inspect your package upon receipt, and report any damage within 7 days to be eligible for a replacement or refund.
Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, including weather conditions, strikes, natural disasters, or issues with the shipping carrier. If your shipment is delayed, we will do our best to keep you informed, but we are not liable for delays outside of our control.
Customs and Import Taxes
For international shipments, customs duties and taxes may apply, and these are the responsibility of the recipient. These fees vary by country and are assessed by your local customs authority. Please check with your country’s customs office for more information regarding these charges before placing an international order.
Shipping Restrictions
Due to regulatory restrictions or logistical constraints, certain products may not be available for shipping to all locations. If you attempt to place an order for a restricted item, we will notify you and provide options for an alternative product or a full refund.
Changes to Shipment Policy
We reserve the right to update or modify this Shipment Policy at any time. Any changes will be posted on this page with an updated effective date. By continuing to use our website or making purchases after changes are made, you accept the updated policy.
Contact Information
If you have any questions or concerns regarding our Shipment Policy, please contact us at:
- Street: 1122 Meridian St Curtiss, Wisconsin (WI)
- Phone number: (715) 223-0496
- Email: info@malvamavel.com
These Payment Policy and Shipment Policy documents help provide clear guidelines for both your customers and your business. They ensure smooth transactions, proper delivery procedures, and secure payment methods. Make sure these policies are easily accessible on your website and updated regularly.