Sales Policy – Malvamavel
Effective Date: March 12, 2025
At Malvamavel, we are committed to providing our customers with high-quality products, transparent transactions, and excellent customer service. This Sales Policy outlines the terms and conditions related to purchases, pricing, payment methods, shipping, and other important details to ensure a smooth and satisfying shopping experience.
1. General Sales Terms
By placing an order with Malvamavel, you agree to the terms outlined in this Sales Policy. We reserve the right to modify this policy at any time, and any changes will be updated on our website with an effective date.
- All sales are subject to product availability.
- Malvamavel reserves the right to cancel any order due to pricing errors, stock limitations, or fraudulent activity.
- Customers must provide accurate and complete information for successful order processing and delivery.
2. Product Information & Pricing
At Malvamavel, we strive to provide accurate product descriptions, pricing, and availability details. However, we reserve the right to:
- Adjust prices at any time without prior notice.
- Correct any typographical or pricing errors before processing an order.
- Discontinue or update products as necessary.
All prices on our website https://malvamavel.com are listed in U.S. dollars ($USD) and do not include taxes, shipping fees, or any applicable import duties.
3. Payment Methods
We accept the following payment methods for your convenience:
💳 Credit & Debit Cards – Visa, MasterCard, American Express, Discover
🅿️ PayPal – Secure and fast online payment option
🏦 Bank Transfers – Available for bulk or wholesale orders (contact us for details)
All transactions are encrypted and processed securely to protect customer information.
4. Order Processing & Confirmation
Once an order is placed:
- Order Confirmation: You will receive an email with your order details.
- Payment Verification: Payments are processed instantly, but in some cases, additional verification may be required.
- Order Processing: Orders are typically processed within 1-3 business days.
- Shipping & Tracking: A tracking number will be provided once your order is shipped.
If an item is out of stock or delayed, we will notify you as soon as possible.
5. Shipping & Delivery
Malvamavel offers reliable shipping services through trusted carriers.
- Shipping Time: Estimated delivery time is 3-7 business days for domestic orders and 7-15 business days for international orders.
- Shipping Costs: Calculated at checkout based on destination and package weight.
- Tracking: Customers will receive tracking details via email once the order has been shipped.
📌 Important: Malvamavel is not responsible for shipping delays caused by external factors such as weather conditions, customs clearance, or carrier issues.
6. Cancellations & Modifications
- Order Cancellations: Customers can cancel their order within 24 hours of purchase by contacting us at info@malvamavel.com.
- Modifications: Changes to orders (address updates, item swaps) can be requested within 12 hours of placing the order.
After the specified timeframe, we cannot guarantee modifications due to processing and shipping timelines.
7. Returns & Refunds
Malvamavel offers a 30-day return policy for eligible products. If you are not satisfied with your purchase, please refer to our Refund & Return Policy for full details on how to return or exchange an item.
8. Warranty & Product Defects
We stand by the quality of our products. If you receive a defective or damaged product:
- Contact Us within 7 days of delivery with photos of the issue.
- Replacement or Refund will be issued depending on the nature of the defect.
Warranty terms vary by product, and details will be provided upon purchase.
9. Customer Support & Assistance
For any questions regarding sales, orders, or policies, feel free to contact us:
📍 Address: 1122 Meridian St, Curtiss, Wisconsin (WI)
📞 Phone: (715) 223-0496
📧 Email: info@malvamavel.com
🌐 Website: https://malvamavel.com