Refund and Return Policy – Malvamavel

Effective Date: March 12, 2025

At Malvamavel, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to ensure your shopping experience remains smooth and worry-free. Please review our policy below for details on how to return items and request refunds.

1. Eligibility for Returns & Refunds

To be eligible for a return or refund, the following conditions must be met:

✅ The item must be unused, unworn, and in its original condition.
✅ The product must be returned in its original packaging with all included accessories.
✅ You must provide proof of purchase (order number, receipt, or confirmation email).
✅ The return request must be submitted within 30 days of the delivery date.

Non-Returnable Items:
🚫 Gift cards or promotional items.
🚫 Products that have been used, damaged, or altered by the customer.
🚫 Items purchased on clearance or final sale (unless defective).

2. How to Request a Return

To initiate a return, please follow these simple steps:

  1. Contact Our Support Team

    • Email us at info@malvamavel.com with your order details, reason for return, and any supporting images (if applicable).
    • Alternatively, call us at (715) 223-0496 for assistance.

  2. Receive Return Authorization

    • Our team will review your request and provide you with a Return Authorization Number (RAN) and return instructions.

  3. Ship Your Item Back

    • Securely package the product and include your RAN inside the package.
    • Ship the return to:
      📍 Malvamavel Returns Department
      1122 Meridian St, Curtiss, Wisconsin (WI)

  4. Inspection & Approval

    • Once we receive your returned item, we will inspect it to ensure it meets our return criteria.
    • You will receive a confirmation email once your return is approved.

3. Refund Process

If your return is approved, we will process your refund as follows:

💳 Original Payment Method: Refunds will be credited back to the original payment method used during purchase (credit card, PayPal, etc.).

⏳ Processing Time: Refunds typically take 5-10 business days to appear on your statement, depending on your bank or payment provider.

🔔 Refund Notification: You will receive an email confirmation once your refund has been processed.

4. Exchanges

If you received a defective or damaged item, we will gladly replace it at no additional cost. To request an exchange:

  1. Contact us within 7 days of receiving the product.
  2. Provide photos of the damaged or defective item.
  3. We will ship a replacement product after verifying the issue.

5. Return Shipping Costs

🚚 Customer Responsibility: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

🎟️ Prepaid Return Labels: For defective or incorrect products, we will provide a prepaid return shipping label at no cost to you.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check Your Bank Account – Sometimes refunds take time to reflect.
  2. Contact Your Bank or Payment Provider – Processing delays may vary.
  3. Reach Out to Us – If you still have issues, email info@malvamavel.com, and we’ll assist you.

7. Policy Updates

Malvamavel reserves the right to update this Refund and Return Policy at any time. Any changes will be posted on our website with an updated effective date.

8. Contact Us

For any questions regarding returns and refunds, feel free to reach out to us:

📍 Address: 1122 Meridian St, Curtiss, Wisconsin (WI)
📞 Phone: (715) 223-0496
📧 Email: info@malvamavel.com
🌐 Website: https://malvamavel.com